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Posted on: July 20, 2021

Tech Tuesday: Missing Important Emails?

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Missing important e-mails? Check your junk e-mail folder.

Recently IT has seen an increase in people reporting important messages being routed to their ‘Junk’ folder instead of their ‘Inbox’. This article explains why this is happening and what you can do to fix the problem.

All inbound e-mail messages coming into our organization pass through a series of filters, some attempting to block cyber-attacks and some trying to redirect unsolicited junk mail, or SPAM. Since moving to Microsoft’s Office 365 email platform in the fall of 2019 – the spam filters have become a bit more sophisticated and in some cases are redirecting legitimate messages to junk folders.

There is little IT can do to universally change this for all users. But there are things you can do to reverse this if it is happening to you. The instructions are a bit different depending on how you get to your e-mails:


If you use the Outlook app to get your emails:

1.) Go to your ‘Junk’ message folder

2.) Right-click on the message that should be in your in-box

3.) Click the 'Junk' option in the drop-down

4.) You have two options that are helpful here:

a. 'Never Block Sender'

i. When you choose this, future messages from this same person will be sent to your inbox.

b. 'Never Block Sender's Domain (@.example.com)'

i. When you choose this, future messages from anyone working for that same company will be sent to your inbox.


If you use a browser (Edge, Chrome, Firefox, etc.) to get to your emails:

1.) Go to your ‘Junk’ message folder

2.) Right-click on the message that should be in your in-box

3.) Click 'Security Options'

4.) Click 'Mark as Not Junk'

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